The new hub is arriving tomorrow, will that help out. Welcome to sky user unofficial help and support forum for sky broadband and everything sky proudly helping over 63k members. Gloucestershire street has the uks slowest broadband with a. Discover how to get the best speed from your sky broadband for more help, go to sky. Sky user sky connect broadband are you being slowed down. Our broadband speed checker will accurately estimate your average download speed, so you know which package is right for you. Fttc broadband, which covers most bt infinity products, as well as talktalk and skys fibre service. Mar 21, 20 slow broadband speed causes are often down to where you live. With so many internet broadband deals available online, you may find that not all deals and internet speeds are available in your area.
Sky broadband is advertised at up to 17mb, and my current download speed 0. The broadband speeds code of practice requires that providers make specific information. The uswitch broadband speed test is a freetouse service that analyses your broadband speed in seconds. Read on and for all the help you need to find the right package with the right speed at the right price. Aug 23, 2017 sky has announced a new broadband scheme that guarantees 55mb download speeds for new customers. Better download speeds mean you can get photos, music, and video from the internet faster than if youre using a slow connection. I use to have sky broadband two years ago, so im not sure if they still do this. Dec 12, 2018 gloucestershire street has the uks slowest broadband with a film taking 102 hours to download an hours drive away in birmingham the same movie would be ready to watch in just four minutes. You can also avail it as a standalone or bundled with cable andor mobile internet and other sky services.
I have been with vodafone fibre 76 for a year and constantly receive slow download speeds. Been with sky broadband for 3 years ish i used to get about 3 mbps upload at first. Bt vs virgin media vs sky how to check your broadband speeds are really up to scratch. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi not got a sky id. One of the most common reasons your upload speed could be slow may be based on your provider and package you have. Sky s fibre broadband package is called sky fibre max, and it offers superfast broadband with average download speeds of 63mbps. It may not be an immediately appealing option, but if youre desperate, reverting to good ol cables should boost your speed. Money back will be one months sky broadband and talk product subscription. When i had sky q installed just before christmas the engineer who fitted was dubious about my connection speeds so did some tests using his equipment and compared my speeds to other customers, and he doubted whether i was on fibre given my upload speeds which.
Sky broadband daily speeds during february, march and april 2020. This broadband is so slow now that i am getting a download speed of about 80 kbs. Todays 5g home broadband services will give you an average download speed of around 100mbits. The average user spends more time downloading data such as music and films, so suppliers normally provide a faster download speed in comparison to upload speed. Dont know if its coincidence, but my bt broadband switching to sky as soon as its activated both at home and at work different exchanges have both been. Sky also throws in line rental and you can choose to pay extra for one of three sky talk phone packages that give you either evening and weekend calls or anytime. Download speeds of 6mb in the morning that drops to 400kb max in the evening. Sky broadband connect is subject to a network management policy. Its gone slow fairly suddenly initially connections to many websites were timing out esp. Sky broadband although virgin media may boast the top speeds, when it comes to peak time latency, packet loss and connection stability, sky superfast leads the pack. Sky tv will refund your broadband if speeds dont match. See how quickly you can download your favourite music, movies and shows, depending on your broadband package and the minimum download speeds youll need.
When i run a line check it shows as 74mbps but when i run a speed test on and my console, im only getting 25mbps and 6mbps upload. Virgin media daily speeds during february and march 2020. Whilst speeds are not guaranteed due to external factors, you can be sure that you will get consistently quick downloads throughout the day. Hi there, every night my internet speeds will drop massively. Your rights if bt, virgin media or sky internet speed slows during coronavirus lockdown the coronavirus lockdown has had a huge impact on internet speeds so what are your rights if youre struggling. Broadband router configuration errors, wireless interference, or any of several other technical problems adversely affect the speed and stability of your internet connection. Hi, i would be very grateful for any advice on sorting my broadband problem. Its a quick and easy way to make sure your sky broadband is running at its best.
So if your connection is frustratingly slow, weve a roundup of tricks to. Take a look at our guide to broadband speed guide find out what speeds you have available in your area and how to deal with slow broadband speed. Sky broadband vs virgin media broadband which is best. For a few years now ive suffered with really slow speeds due to the line in the ground broadband speed test here comes back 23 mbs but download speed 240 kbs, those 10gb updates take forever. But when i test the download speed online like i usually do, its the same as before i had fibre. Speed is not good and slow download speed sky broadband average speed is 340kb in cost of. Sky broadband is incredibly slow and drops out constantly, spend most of our time using data. This means that available network bandwidth is shared equally by all sky broadband connect customers who are online at the same time, so broadband speeds may be slower at peak times from 5pm to 12am weekdays and all day at weekends. Find out how to improve your sky internet speed and download free internet tools e. I upgraded to sky fibre as the essential speeds were too slow. With upload speeds usually lagging behind download speeds in the uk, uploading things can be a snailpaced nightmare. Get broadband thats too slow and youre in for a frustrating time.
Our free internet speed test checks your broadband speed in an instant. Broadband speeds are measured in megabits per second mbps and kilobits per second kbps. We often get asked why broadband speed checkers sometimes report download speeds slower than the maximum theoretically possible at a property. My 18 month experience with sky broadbandmedia has been awful from start to finish. Sky broadband speed test and troubleshooting fix common. Sky offers internet speeds starting at 5mbps to ultra high speeds of up to 100mbps. These can all involve very large downloads and will slow your internet speed. Their broadband router had negotiated 228kbps download speed. Sky has announced a new broadband scheme that guarantees 55mb download speeds for new customers. The download, upload and ping test will be performed to the closest server available near your location. The speed at which information is transferred from the internet to your computer. Its not just computers that can use your broadband connection. Ofcom notes that sky and bt had the biggest speed drop during busy peak times, when their average download speeds were 96% of the average maximum speed. How to complain about slow broadband speed if youre not getting the broadband speed you were promised, follow these steps to complain to your provider and ask them to.
Skys fibre speed guarantee says that the providers broadband superfast package will stay above a guaranteed minimum download speed which varies. Last night i was attending one of my customers who complained about slow broadband speeds. I have gone from constant dropping out of wifi and download speeds of around 7mb to a very stable connection and 60mb download with bt. If the broadband firm fails to deliver own its promised speeds, it will refund customers within the. We guarantee the broadband speed to your hub will not fall below your guaranteed minimum download speed for at least three days in a row in a 30 day. Its simple to create a sky id if you dont already have one, or get help with your sky id if youve forgotten your details. Are you having slow speeds on your sky connect broadband connection. Broadband speed is essentially how quickly you can upload or download data using your internet connection.
Before the problems started earlier this month, i was getting. Sky ondemand stuff is restricted to a max download speed of around 20mbps even so hd content usually available to view within 20 second dependnig on the size of the file. Sky installed a dish for tv and router for broadband but. So ive installed a new cat 6 ethernet cable, around 25m from the router to my console. Sky broadband daily speeds during february, march and april. Check your broadband speeds and see how fast sky can take you. Find out how to improve your sky internet speed and. Very slow download and upload speed, and when using a wireless. Easy steps you can take to increase your upload speed.
Try a free test for an indication of both your download speed the rate. Viruses and adware can also cause your computer to slow considerably which can make your broadband seem slow. Call sky and ask them to put you on a gaming profile, this should almist double your download speed and increase your upload speed fairly. If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for three consecutive days or more, you can claim money back. It can take up to midnight on the day your services went live for your broadband to start working. Broadband liteunlimited fibre unlimited fibre maxpro average download speed mbps 11mbps 36mbps 63mbps 1 album 10 songs based on an mp3 file size of 5mb download time. But you dont want to overpay for a speed you dont really require either. Throughout the day, i get about 60mbps download and 18mbps upload, with a ping of about 30.
So if your connection is frustratingly slow, weve a roundup of tricks to give your speed a boost. When we talk about broadband speeds, there are a few different types. Your broadband flows over two copper wires half a millimetre thick, which may run through ancient waterfilled manholes, up poles, through huge and damp junction boxes, etc. I upgraded to fibre yesterday yet download speed i. Find out your activation details by logging into track your order.
Weve compiled a list of some of the causes of slow broadband connections. If youre new to sky broadband, well test the line during your first ten days to make sure we provide the best broadband connection. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi. The monthly and quarterly speed test analysis that we run can easily mask a day or two of poor performance, so with as many people as possible working from home it is time to share more about the daily average speeds that we have tracked for a long time now. A lot of people now are experiencing problems with sky broadband. In july 2006, sky also introduced a free broadband and calls package for its digital tv subscribers within the sky broadband network area. Currently it ranks on the place 2 from 435 providers in united kingdom. Dont get your hopes up on fast high speed internet deals that are simply not available to you because the infrastructure, fibre cabling, etc to support those speeds are not yet in your area. After going on gaming profile, sppeed increased to 16mb. Sky has a wide variety of unlimited and consumable data plans available depending on your or your familys internet usage requirement as well as budget. Diagnose and fix the causes of your slow internet connection on your own, before you reach out for potentially expensive tech support. We guarantee the broadband speed to your hub will not fall below your guaranteed minimum download speed for at least three days in a row in a 30day. My sky broadband has been very reliable for years although very slow but.
Then, in the evening, i get 25mbps download at best usually a lot lower than that, an upload of about 5mbps and a ping of over 200. Everything seems stable now however the upload speed im seeing is very, very slow. Find out your download and upload speeds in seconds with our broadband speed test. I am working from home and noticed very slow internet speed done a check and also rebooted router still the same, question is why am i paying. You must be within your minimum term and can claim twice within it. Left it for a while then my neighbour 2 houses away had sky tv and bb installed and guess what he got the everyday package and has high download speeds at any time. A independent local telephone engineer shares practical advice on slow broadband speed causes, based on experience with his customers. I use to have sky broadband two years ago, so im not sure if they still i use to have sky broadband two years ago, so im not sure if they still do this.
This will mean that test will also be influenced by other factors such as quality of interconnection of sky broadband with internet backbone. When you first get broadband we do some tests on the line to make sure you get the best possible speeds and connection, so its normal for speeds to go up and down at first. Then started to get very very slow speeds after 4 pm, complained was told it was my telephone line, they even paid for a bt engineer to rewire to my house, to no avail. Test your broadband check your broadband speed and get tips to improve performance online. Make sure youre getting what you paid for test your broadband and. If youre wondering why your broadband speed is so slow, unfortunately it can be difficult to pin down the cause of the problem quickly. Before you start troubleshooting the speed of your sky internet connection, you need to run the sky internet broadband speed test and also confirm the exact upload and download speed that you have subscribed to. Access line speed is the speed between your local telephone exchange or street cabinet. Sky broadband is an internet service provider which operates in united kingdom.
Two terms are generally used when talking about broadband speeds. Tv on demand services such as through a sky hd box might be using it to download tv shows, or your games console might be downloading updates or new content. Bt vs virgin media vs sky how to check your broadband. The patterns have largely established themselves with the lockdown in terms of the majority of those able to work from home already are and the indicators from things like the linx stats and public comments from providers is that while day time data use is still higher than.
You can get this info by checking a sky bill or contact sky to confirm this info. A more typical range for download speeds on 4g home broadband is 1530mbits. I have my router set up to give sky od stuff a guaranteed 20 mbps so that it doesnt have to contend with then kids when they to max out the connection. An ethernet cable is able to transfer data at a faster rate than wifi can because it doesnt encrypt data as wireless routers do. Fluctuating speeds in your first ten days sky help. Contract lengths are pretty rigid at 18 months for all sky broadband deals. Test your connection or use our simple steps to try at home if your cant connect or have slow wifi. All my tests are indicating an intact download speed of around 9mpps. Also, if youve signed up to either sky boost or the bt complete. I have just left sky broadband and gone i have just left sky broadband and gone back to bt.
Prior to that, i was with bt and would achieve average 4 or 5 mbps upload. Mar 31, 2020 virgin media daily speeds during february and march 2020. Upload and download speeds are an integral part of your broadband service and having just the right amount to support your usage habits can be the difference between dealing with a painfully slow connection or enjoying a brilliantly quick service. There are many factors potentially involved in why you might having slow broadband speed which include the exchange, the line into your house and the hardware youre using, like the router. Sep 10, 2016 a lot of people now are experiencing problems with sky broadband.